Strict Ryanair rules state passengers can carry only one item of hand baggage.
Video footage of her argument with police officers went viral on Facebook as fellow passengers shouted 'shameful, shameful'.
Twitter users in Spain have called for a Ryanair boycott, Daily mail reports.
Fellow passengers are heard asking how they can help and if they can place the item in their suitcases for her, but they were not allowed to help the woman.
The video was posted on Facebook by a user called Soraya Pla, who said the woman shouted out as she entered the cabin that she had tried to pay an oversized luggage fee with her credit card, but it had not been working. She added: ‘Look at what we have just witnessed on a Ryanair flight, I am crying with impotence.
They took her forcefully, because of a simple book and a scroll that did not fit in her bag.’
The clip has spread across the internet and led to calls from Spanish Twitter users to boycott the airline.
Ryanair rules state only one item of hand luggage, with maximum dimensions of 55cm by 40cm by 20cm and weighing up to 10kg, is allowed per person.
Oversized baggage will be refused at the boarding gate or subject to a £50 fee and placed in the hold.
According to Daily mail Ryanair chief executive Michael O’Leary was at the centre of a storm in September when he described passengers who forgot to print their boarding passes as ‘stupid’.
Passenger Suzy McLeod was charged £236 to print out five boarding passes before a flight from Alicante to Bristol. She claimed she had already checked in online but hadn’t printed out the boarding cards at home. But Mr O’Leary responded: ‘We think Mrs McLeod should pay 60 euros for being so stupid.’
He is famously outspoken, once saying about customer service: ‘People say the customer is always right, but you know what – they’re not. Sometimes they are wrong and they need to be told so.’
In a video clip, the woman is marched off the plane despite her pleas for “Christian charity”, and offers from other passengers to put the carrier inside their own hand luggage.
As she is led away, they shout “shameful, shameful” in Spanish.
The Sun reports that Ryanair insisted that she “pushed past its gate agents without showing ID or her boarding card”. A spokesman said: “This passenger was in breach of airport security regulations and, having become disruptive, was properly removed from the aircraft at the request of Ryanair.”
According to the Irish central a Ryanair spokesperson said, “This passenger was in breach of airport security regulations, and having become disruptive was properly removed from the aircraft at the request of Ryanair agents."
Soraya Pla posted the video on Facebook and wrote, “Look at what we have just witnessed on a Ryanair flight, I am crying with helplessness. “They took her forcefully, because of a simple book and a scroll that did not fit in her bag, without even letting us who offered to put in ours.”
The Irish Central also writes that earlier this year in September, Ryanair were slammed by the public for asking 70-year-old Bridie O’Donnell from Donegal to check in her oxygen mask instead of bringing her life saving equipment on board.
Ryanair rules only alow one item of luggage aboard the plane, extra luggage is charged 50 Euro per item.
Ryanair has courted controversy in the past with plans to sell standing only tickets for flights, charge passengers to use the lavatory and install bunks in aircraft hulls.
Ryanair has also recently been forced to make Emergency landings because the amount of jet fuel aboard the plane was not enough to fly to the destinations.
Do you really want to fly with Ryanair?
No comments:
Post a Comment