EU Airline Passenger Rights

Do you know your rights as an airline passenger?

Well, you have the right to know!

In the European Union, airlines have a legal obligation to inform you about:

YOUR RIGHTS
DENIED BOARDING
CANCELLED FLIGHTS
IF YOUR FLIGHT IS DELAYED FOR A LONG TIME
WHERE TO COMPLAIN

1. Denied boarding
You may be entitled to compensation between € 125 and € 600 depending on flight distance and the delays incurred when rerouted.

2. Long delays
You may request a refund of your ticket if the delay exceeds five hours, but only if you decide not to travel.

3. Cancellation
Financial compensation is due unless you were informed 14 days before the flight, or you were rerouted close to your original times, or the airline can prove that the cancellation was caused by extraordinary circumstances.

4. Assistance by airlines
Depending on the circumstances, if you are denied boarding or your flight is cancelled or delayed, you may be entitled to receive assistance (catering, communications, and an overnight stay if necessary).

In the event of denied boarding or cancellation, you may be offered the option of continuing your trip or a refund of your ticket.

5. Reduced mobility
Disabled persons and passengers with reduced mobility are protected from discrimination and, from 26 July 2008, can rely on appropriate assistance (under certain conditions) to help them through all EU airports.

6. Identity of the airline
You must be informed, in advance, of which airline is operating your flight.
Airlines found to be unsafe are banned or restricted within the European Union.
They are listed at: http://air-ban.europa.eu

7. Liability
Airlines can be held liable for damages resulting from delays (limited to ± € 4 800), for damage to and loss of baggage (limited to ± € 1 200) and for injury or death in accidents.
However, airlines shall not be liable if they have taken all reasonable measures to avoid the damages or it was impossible to take such measures.

8. Package holidays
Package tour operators must give accurate information on the holiday booked, comply with contractual obligations and protect passengers in case of the organizer's insolvency.

More information and a list of the national authorities responsible for enforcing these rights are available at:

http://apr.europa.eu


More information:
The above information is for information purposes only.

Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned.
These may be found in the Official Journal of the European Union.
European Commission, Directorate-General for Energy and Transport, BE-1049 Brussels.

Call the freephone number* from anywhere in the EU during working hours (09:00–18:30 CET weekdays).

00 800 6 7 8 9 10 11

Certain mobile telephone operators do not allow access to 00 800 numbers or may charge for these calls.
In certain cases, these calls may be chargeable from telephone boxes or hotels.

From outside the EU call
(normal charges apply):

(32-2) 299 96 96

Source:
http://ec.europa.eu/transport/media/publications/doc/apr_leaflet_en.pdf

Links:
http://apr.europa.eu
http://air-ban.europa.eu